earendil June 6, 2023 9:23pm #finance #technology (https://www.pbs.org/newshour/economy/customer-service-chatbots-used-by-banks-raises-concerns-for-consumer-watchdog?utm_source=flipboard&utm_content=user%2FPBSNewsHour) Customer service chatbots used by banks raises concerns for consumer watchdog The regulator says poorly designed chatbots could run afoul of federal laws that govern how debts are collected or how personal information is being used.
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