""Klarna AI assistant handles two-thirds of customer service chats in its first month."
"Klarna Bank is an online financial services in Sweden."
"The AI assistant has had 2.3 million conversations, two-thirds of Klarna's customer service chats."
"It is doing the equivalent work of 700 full-time agents."
"It is on par with human agents in regard to customer satisfaction score."
"It is more accurate in errand resolution, leading to a 25% drop in repeat inquiries."
"Customers now resolve their errands in less than 2 mins compared to 11 mins previously."
"It's available in 23 markets, 24/7 and communicates in more than 35 languages."
"It's estimated to drive a $40 million USD in profit improvement to Klarna in 2024."
Klarna AI assistant handles two-thirds of customer service chats in its first month
