This is an excellent description of Systems Thinking.
Definitely worth the 15 minutes, and Dr. Ackoff is funny, too!
If Russ Ackoff had given a TED Talk...

This presentation is from a 1994 event hosted by Clare Crawford-Mason and Lloyd Dobyns to capture the Learning and Legacy of Dr. W. Edwards Deming. Russ knew Dr. Deming and speaks here about the difference between "continuous improvement" and "discontinuous improvement" as seen through the lens of systems thinking.

#Systems #Quality #Deming #Ackoff

H/T @benedikt Bauer