PetSmart warns of Active Password Cracking Attacks

PetSmart, Inc. is a renowned retail chain operating in the United States, Canada, and Puerto Rico.

It offers a comprehensive range of pet products and services such as pet supplies, grooming, training, and in-store adoptions.

PetSmart prides itself on being a trusted partner to pet parents and a dedicated advocate for pets’ well-being.

PetSmart has issued a warning regarding an uptick in password-guessing attempts on their website.

The pet retail giant reassures that there has been no breach of their systems, but the increased activity has prompted them to take precautionary measures.

Security Measures in Place

PetSmart’s vigilant security tools detected the unusual activity, which led to the company’s decision to deactivate the passwords of potentially affected accounts.

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Customers will need to reset their passwords the next time they attempt to log in to petsmart.com.

The company has provided straightforward instructions for password reset:

users can click the “forgot password” link on the login page or directly navigate to www.petsmart.com/account/ to initiate the process.

A Call for Stronger Password Hygiene

The PetSmart Data Security Team emphasizes the importance of robust password practices in the face of persistent threats from online fraudsters.

These malicious actors are known to obtain usernames and passwords and test them across various platforms, including those like PetSmart’s.

According to a recent tweet by Dark Web Informer, PetSmart has notified its customers about a security breach in its system via email.

.

[

@PetSmart

](https://twitter.com/PetSmart?ref_src=twsrc%5Etfw)

sent out the following email.

[

#Ransomware

](https://twitter.com/hashtag/Ransomware?src=hash&ref_src=twsrc%5Etfw)

[

#DarkWebInformer

](https://twitter.com/hashtag/DarkWebInformer?src=hash&ref_src=twsrc%5Etfw)

[

#Cybersecurity

](https://twitter.com/hashtag/Cybersecurity?src=hash&ref_src=twsrc%5Etfw)

[

#Cyberattack

](https://twitter.com/hashtag/Cyberattack?src=hash&ref_src=twsrc%5Etfw)

[

#Cybercrime

](https://twitter.com/hashtag/Cybercrime?src=hash&ref_src=twsrc%5Etfw)

[

#PetSmart

](https://twitter.com/hashtag/PetSmart?src=hash&ref_src=twsrc%5Etfw)

[

pic.twitter.com/Rib9SHtcaD

](https://t.co/Rib9SHtcaD)

— Dark Web Informer (@DarkWebInformer)

[

March 6, 2024

](https://twitter.com/DarkWebInformer/status/1765476096760262942?ref_src=twsrc%5Etfw)

To combat this, the retailer advises customers to create strong, unique passwords for their accounts and to update them several times a year.

The use of different passwords for separate important accounts is also strongly recommended.

Understanding the inconvenience this may cause to their patrons, PetSmart extends its customer service support for any questions or concerns arising from this issue.

Customers can reach out via email at customercare@petsmart.com.

Maintaining Vigilance

PetSmart’s prompt response to the detected password-cracking attempts is part of its ongoing commitment to customer data security.

The company’s efforts to communicate with its customers about the potential risks and the steps being taken to mitigate them reflect an industry-wide push towards greater transparency and proactive security measures in the digital age.

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