The #Amazon That #Customers Don't See

source: https://www.nytimes.com/2021/06/15/briefing/amazon-warehouse-investigation.html

In contrast to its precise, sophisticated processing of packages, Amazon’s model for managing #people — heavily reliant on metrics, apps and chatbots — was uneven and strained even before the coronavirus arrived, with employees often having to act as their own caseworkers, interviews and records show. Amid the pandemic, Amazon’s system burned through workers, resulted in inadvertent firings and stalled benefits, and impeded communication, casting a shadow over a #business success story for the ages.

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