A quotation from Rothfuss, Patrick

Etiquette is a set of rules people use so they can be rude to each other in public.

Patrick Rothfuss (b. 1973) American author
The Name of the Wind, ch. 60 [Threpe] (2007)

#quote #quotation #etiquette #passive-aggressive #rudeness
Sourcing and notes: https://wist.info/rothfuss-patrick/56354/

WIST - Rothfuss, Patrick | The Name of the Wind, ch. 60 [Threpe] (2007)

Etiquette is a set of rules people use so they can be rude to each other in public.

https://www.eurekalert.org/pub_releases/2021-06/uom-ssh061021.php

"In important domains, where people are making critical decisions, we really need to rethink the way we treat people," he says. "We never really did allow aggressive behavior at work. But we're fine with #rudeness, and now we're learning more and more that small insults are equally impactful on people's performance."

And it needs to stop, he says.

"We tend to underestimate the performance implications of interpersonal treatment. We hear 'If you can't stand the heat, get out of the kitchen.' It's almost like being able to tolerate people's treatment of you is like a badge of honor. But the reality is that this bad treatment is having really deleterious effects on performance in domains that we care about - like medicine. It matters."

Study shows how rudeness leads to anchoring, including in medical diagnoses

Research forthcoming in the Journal of Applied Psychology looks at how experiencing rudeness amplifies anchoring bias including in doctors' decision-making.