#xps

kennychaffin@diasp.org

Oops I did it again

I know I shared my horrendous experience the last couple of months after ordering a new XPS 15 laptop from Dell and swore I'd never deal with them directly again...but.... I’ll try to be brief.

I have an old XPS 15 I bought used/reconditioned via Woot a 9550 about circa 2016 I think. I’ve had it since 2018 and it’s been wonderful! 4k screen etc… it’s got a few issues mostly with the USB-C dock … and a bit with bluetooth…but…

When I saw the specs of the latest crop of Dell XPS machines (and begrudgingly willing to spend the money) I jumped at the chance to upgrade.

Ordered a New xps 15 9520 and then waited several weeks anxiously for it to arrive. When it did I spent the first day checking it out and then loading/transferring/installing software on it.

Got up the next morning and noticed the battery was dropping and not charging despite being plugged in. Tried alternate power supply etc to no avail. Then spent over an hour online with Dell doing the same shit before getting authorization to return it. Which I did for a refund.

After waiting a couple of days I reordered the same spec machine… and waited and waited and waited 10 days or so for it to go into production (the first one was almost immediate). Also waiting waiting waiting on my refund… neither happened…so I started calling and opening tickets and all to only hear excuses… wait 15 days for the refund, blah blah blah…

anyway no progress on the replacement order…finally they admitted they were having problems getting parts to assemble it… I canceled the order…

Then had to yell and stomp and scream to get their attention on the defective returned laptop…and finally after some 25 days got the credit to my card account…

I swore I’d never order directly from Dell again, but damnit they are the only ones that have exactly what I want and have excellent design and windows hardware…so…I did it…jumped back into the deep end and ordered a xps 17…and have asked for the credit/discount they offered me after all the mess… we’ll see…

Supposedly it will arrive in a couple of weeks…
will let you know…

#computers #Dell #XPS