AI may have a place in professional communications if used properly

For all its faults, ChatGPT “does a pretty good job” responding to customer complaints, Natasha said.

“One [response] was much better than what I would have done,” she said. But “it has to be checked ...you have to read through it.”

https://www.cnbc.com/2024/05/05/travel-companies-use-chatgpt-for-complaints-negative-online-reviews.html

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