#eonnext

schestowitz@joindiaspora.com

Finally (after TWO WEEKS!) I managed to speak to a manager (team leader) at #eonnext which insists it's a "new company" not connected to #eon (new staff, but it's false; they're the same) and they compensated me very little while admitting we're under-served and that even with so-called 'smart' meter they need to send people to check homes.

schestowitz@joindiaspora.com

After 2 weeks of phonecalls #eonnext finally gives me the 'privilege' of being 'allowed' to speak to a manager. Of course I'll first ask why nobody phoned back despite promises and an open complaint was then also ignored for a week. Be cautioned. #eON is a joke of a company. Arrogant and dismissive.

schestowitz@joindiaspora.com

#eon / #eonnext is a joke of a company. It took over #npower and treats customers of NPower not like clients but peasants. 2 weeks ago I escaplated and they broke a promise of higher-up phoning me back. So a week later I opened a complaint. A week has passed and NOTHING was done. Nothing.

schestowitz@joindiaspora.com

#eon / #eonnext said they'd file a formal complaint for me, but a week ago they said a supervisor would phone back. Nobody ever did. One week. So it would not shock me if the formal complaint too gets (or already got) "lost in the mail" so to speak....

schestowitz@joindiaspora.com

#eon / #eonNext are soooo annoying. The customer disservice people are trained to obstruct and it took me more than 15 minutes just to get them to accept that I can file a complaint with them. They keep going round and round in loops. #npower was so much better, but eON swallowed them...

schestowitz@joindiaspora.com

#eon / #eonNext told me a week ago (on Friday) a boss would phone me back. But nobody phoned me back. I kept waiting. Now they keep me on the line for aaaaaagggggesss, just waiting to ask them why they did not keep the promise and did not phone back. #npower takeover should have been blocked! eON abuses customers.