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mlansbury@despora.de
Mark Lansbury

#Kafkaesque: Starling Bank blocks cash transfer & froze their account

An Edinburgh academic has accused #Starling bank’s fraud team of behaving like officers in a police state after they repeatedly refused to allow him to send a €15,000 (£12,800) payment to a friend in Austria, then froze his account when he complained about their “absurd demands”.

When he told the #bank that he considered its demands a gross invasion of both his and his friend’s #privacy (and likely data rules) and totally disproportionate in the circumstances, he says it still refused to transfer the money. The staff could have told him the payment was at his own risk, but wouldn’t.

The final indignity came when he said he was so fed up with his treatment that he wished to close his account: the bank announced it had shut him out of it.

https://www.theguardian.com/money/article/2024/aug/17/bank-blocks-cash-transfer-ai-scam-fraud

#StarlingBank #banking #CorporateTerrorism #Orwellian #money #money #laundering #CustomerService #CriticalThinking #stupidity

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faab64@diasp.org
Farhad 🆓🇵🇸 ☮️Now

Stupid #Lufthansa, they changed the reservation of my kids and re-booked them to a flight to #Newark from #Nice airport instead of going through #Frankfurt.

Now that they have arrived in #US, their connection flight was canceled and they booked them for another flight at 8pm tomorrow.

Talking to #UnitedAirlines and Lufthansa didn't help at all and they are being really unfriendly and uncooperative.

I should have booked the ticket using my #Revolut card, at least they could receive help getting home and insurance would cover it.

I am really pissed!

#Airlines #WTF #CustomerService

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