The lousy technical #support at the example of #HP
At my #university HP notebooks are very common because they have a #cooperation with them. That's why I'm ranting about HP here, but #DELL isn't better. In seminars outside the computer science area, I am usually the one who takes care of the technical stuff. Because I can :) So a friend of mine brought me her HP notebook because it wouldn't boot anymore and showed an error message. The #error message was more than threatening: hard disk may be damaged, urgent #backup and replacement recommended. I was able to do a #SMART check of the #SSD via the Bios and save the result to a USB stick. Displaying the result directly on the screen would also have been too easy. The LOG file on the USB stick was very long and somewhere in there it said there was an error 302, but what does that mean? HP does not describe what the error means anywhere on its website. Instead, you were only told to call a technician for a fee because the warranty had already expired. Fortunately, there are other sources on the Internet and so I found out the following.
Error Code 302: The volume is too fragmented to complete this operation.
You could have continued to work with the error for a while without any problems. I uninstalled all the #crap that accumulates with noobs and deleted the TEMP directory and everything ran smoothly again. The HP #support will probably first make a paid backup, then install a new SSD, and then charge a high bill. All totally unnecessary for this error and in my opinion, fraud on the naive customer :(
#fail #rant #technology #economy #money #capitalism #knowledge
