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One person like that
“If someone has good reviews, I don’t feel I need to do anything other than make sure they have a pleasant stay. But unfortunately, over the last few years, there have been at least three situations where I felt the need to check people’s social media beforehand.”
For all its faults, ChatGPT “does a pretty good job” responding to customer complaints, Natasha said.
“One [response] was much better than what I would have done,” she said. But “it has to be checked ...you have to read through it.”