#reviews

florida_ted@diasp.org

Be careful what you leave on social media

“If someone has good reviews, I don’t feel I need to do anything other than make sure they have a pleasant stay. But unfortunately, over the last few years, there have been at least three situations where I felt the need to check people’s social media beforehand.”

https://www.cnbc.com/2024/07/08/why-did-airbnb-host-reject-me-hosts-are-looking-up-travelers-online.html

#AirBNB #guest #profile #reviews #SocialMedia

florida_ted@diasp.org

AI may have a place in professional communications if used properly

For all its faults, ChatGPT “does a pretty good job” responding to customer complaints, Natasha said.

“One [response] was much better than what I would have done,” she said. But “it has to be checked ...you have to read through it.”

https://www.cnbc.com/2024/05/05/travel-companies-use-chatgpt-for-complaints-negative-online-reviews.html

#AI #response #complaints #travel #tourism #online #reviews